Fraud Prevention and Compromised Accounts
Customer Care
Last Update 4 lata temu
If you see any suspicious activity related to your HOUSEBAY account or suspect that your account may have been compromised, you should contact us immediately. Examples of suspicious activity include:
Unrecognized HOUSEBAY charges on your credit card or bank account;
Changes to your Account Information (e.g., shipping address, phone number, email address) that you did not request;
Order confirmations you do not recognize; or
Other suspicious emails that may be a phishing or spoofing attempt.
**Please report any suspicious activity by contacting us here.
If you see an unauthorized order on your bank or credit card account, please also contact your bank or credit card company to alert them.
If you suspect that your account was accessed or used without your authorization, please reset your account password.
If you have the same login information for other accounts, we recommend changing your passwords at these sites as well. Be sure to create a password that follows our Security Best Practices.
Please note that HOUSEBAY does not store any of your payment methods or credit/debit card information!