Item Never Arrived
Lost in Transport
Customer Care
Last Update 3 jaar geleden
Can't Find Your Package?
Not to worry! Most items are found within two days. Here are some things to try.
1. Check that your shipping address is correct.
Let's make sure we shipped to the right place. Check the shipping address of your order on the My Orders page.
2. Check around your home or with neighbors.
Boxes might be at back doors, behind bushes, etc.
3. Give it 2 days.
Sometimes carriers incorrectly scan packages that are still in transport.
4. Check your mailbox or anywhere else you receive mail.
Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
5. Check for a notice of attempted delivery
This notice will tell you the steps you should take to receive your package.
Contact the carrier
Use your tracking number to start a claim with the carrier (FedEx, UPS, TNT, etc.).
Europe | United States | Canada | Latin America | Asia/Pacific | India/Middle East | Africa
● To contact UPS, submit a claim or call the number for your country from the list below:
Tried everything? We'll fix it!
Contact us!